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Privacy Policy

Last Updated: May 2025

Emcie Co Ltd. ("Company", "we", "us" or "our") respects your privacy and is committed to protecting the personal information we collect and process. This Privacy Policy explains how we collect, use, share, and protect your data when you use our website and services (the "Services").

We are committed to complying with global privacy laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable regulations.

1. Information we collect

We may collect the following categories of personal data:

  • Identifiers: Name, email address, phone number, mailing address, professional details, IP address, unique identifiers (account ID, cookie ID)
  • Account and authentication information: Username and password, account preferences, login history
  • Commercial information: Purchase information, including payment details and purchase history (via third-party payment processors). For the avoidance of doubt, we do not store your payment card details, however we may receive information related to your payment card, such as your billing details.
  • Internet or network activity: Browser type, operating system, device type, pages viewed, links clicked, session times, referral URLs, mobile carrier, Internet service provider
  • Geolocation data: Approximate location derived from IP address
  • User-generated content: Messages or data you submit through forms or chat features
  • We may also collect inferred or derived information (preferences or interests based on usage).

2. How we collect information

We collect information:

  • Directly from you (account creation, support inquiries, form submissions)
  • Automatically, through cookies, web beacons, pixel tags, and similar tracking technologies
  • From third-party services, such as analytics providers, payment processors, and authentication tools

3. Purposes for processing information

We process your data for the following purposes:

  • To provide, maintain, and improve our Services
  • To personalize user experience and customize content
  • To manage accounts and enable login functionality
  • To process payments and fulfill transactions
  • To respond to customer service inquiries
  • To detect and prevent fraud, abuse, and security incidents
  • To comply with legal obligations and respond to lawful requests
  • To send administrative information (security updates, terms changes)
  • To send marketing communications (if legally permitted or with your consent)

4. Sharing and disclosure of information

When you visit or log in to our website, cookies and similar technologies may be used by our online data service providers to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to this email. You may opt out of receiving this advertising by visiting https://app.retention.com/optout. You also have the option to opt out of the collection of your personal data in compliance with GDPR. To exercise this option, please visit https://www.rb2b.com/rb2b-gdpr-opt-out.

We may disclose your information to:

  • Service providers: Third parties who assist us in hosting, IT support, analytics, customer service, payment processing, and email delivery. Any information shared with or otherwise collected by service providers may be subject to service providers' privacy policy. We are not responsible for the processing of personal information by service providers.
  • Business transfers: If our business is sold, merged, or transferred, your data may be transferred as part of that transaction as permitted by law and/or contract.
  • Legal and regulatory authorities: When required by law or to protect our legal rights, users, or third parties.

We do not sell personal data as defined under the CCPA.

5. Your privacy rights

Depending on your jurisdiction, you may have the following rights:

  • Request access to and portability of your personal information
  • Request correction or rectification of your personal information where it is inaccurate or incomplete
  • Request deletion of your personal information (the "right to be forgotten")
  • Request to opt out of the sale or sharing of your personal information
  • Request restriction of or object to our processing of your personal information
  • Withdraw your consent to our processing of your personal information, and such withdrawal will take effect for future processing
  • Request to limit use of your sensitive personal data

To exercise these rights, please contact us at privacy@emcie.co. We may request verification of your identity.

6. International transfers of personal information

We may process and store your information in countries outside your own. Where required, we use safeguards such as Standard Contractual Clauses (SCCs) or rely on adequacy decisions to legitimize cross-border transfers.

7. Retention of personal information

We retain your personal information only as long as necessary for the purposes stated in this Privacy Policy, or to comply with legal obligations (tax, audit, accounting). We apply appropriate deletion and anonymization procedures when data is no longer needed.

8. Legal basis for processing (GDPR)

If you are located in the European Economic Area (EEA), we rely on the following legal bases:

  • Consent (marketing emails)
  • Contractual necessity (providing the Services)
  • Legitimate interest (improving services, securing our platform)
  • Legal obligations (maintaining transaction records)

9. Children's privacy

Our Services are not intended for children under age 18. We do not knowingly collect data from minors. If you believe a child has provided us with personal data, please contact us so we can take appropriate steps.

10. Data security

We implement technical, administrative, and physical security measures to protect your data, including:

  • Encryption in transit and at rest
  • Access control and authentication systems
  • Regular security assessments and monitoring
  • Despite these efforts, no system is 100% secure.

11. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy, you may contact us at: privacy@emcie.co